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Still have questions?

Check out our FAQ section for some of the most commonly asked questions.

a

Why does it need my payment information when starting my free trial?

This is needed to reserve your paid subscription and also allow us to monitor who has had a trial or not. Each member is allowed for one free trial.

During the 30days free trial, we can ensure you that you are not charged and you can cancel your subscription anytime. After the 30days free trial, charges will automatically be applied.

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Why can’t I see what I got wrong on BrainTest?

BrainTest is a unique test meant to help detect cognitive impairments. In order to not affect future test results, the marking schema is not included.

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Why can’t I download BrainTest app on my phone?

BrainTest is only available on Tablet. Due to the design and clinical validation of mimicking the paper test, it is designed to only be available on tablet.

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For Apple, Google and Amazon users – I have an account with BrainTest, but I can’t log in. What should I do?

To retrieve your BrainTest account, do the following:

  1. Tap on the “LOGIN” button on the BrainTest page
  2. Tap on the “Find My Account” button to retrieve your account

If system recognizes your account, it should directly log you in.

Still can’t log in?

  • If the system finds that you have an existing login account, which you created earlier, it may prompt you to log in on the designated “Log In” page.
  • If you don’t remember your password, tap on “Forgot Password” to request a new password.

Note: If you haven’t logged in previously, you may be required to log into your iTunes, Google Play, or Amazon account.

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