Frequently Asked Questions

At this time BrainTest is only available in English (US). We are working hard on adding additional languages in the near future.

Yes, BrainTest has a very specific marking scheme that is scientifically validated based on the language used. BrainTest is in English (US) only at this time and your final scoring will be affected if you answer in other languages other than English (US). Our team is working on making BrainTest available in other languages in the near future.

No, you will have access to your test result even after you cancelled your account.

This is needed to reserve your paid subscription and also allow us to monitor who has had a trial or not. Each member is allowed for one free trial. 

During the 30days free trial, we can ensure you that you are not charged and you can cancel your subscription anytime. After the 30days free trial, charges will automatically be applied.

BrainTest is a unique test meant to help detect cognitive impairments. In order to not affect future test results, the marking schema is not included.

BrainTest is only available on Tablet. Due to the design and clinical validation of mimicking the paper test, it is designed to only be available on tablet.

You will receive your results from our Core Lab within 3 days.

If you encountered an error while submitting your BrainTest, check your Internet connection to ensure you are online. There is no need to re-take your test if you encounter this issue as your results have been saved and you will be able to re-submit once you have reconnected to the Internet.

If your BrainTest score is under 16, it may signal that you might have mild thinking and/or memory issues. BrainTest is not a diagnostic test and there may be various explanations for this result. It is strongly recommended that you share your results with your physician to identify potential causes.

BrainTest is available on iPad, Android tablets, and Amazon Fire tablets. We are currently working on a web version.

You are required to have a touchscreen computer or tablet to be able to take BrainTest.

To gain access to your test results without an internet connection, you must have previously logged into the BrainTest Dashboard. Having done this, will allow you to access your Test Results when you are offline.

To cancel or unsubscribe your BrainTest account, please contact our support team at: https://braintest.com/support/

If you forgot your password, do the following:

  1. Go to ‘Login’ page
  2. Tap on ‘Forgot Password
  3. Enter the Email address that you signed up with
  4. Tap on ‘Submit

You will receive an email with instructions on how to reset your password.

If you have forgotten your email address, do the following:

  1. Try to remember the last email that you logged in with or signed up with
  2. Contact our support line:
    1. USA & Canada: 1-866-933-6698
    2. International: +1-614-412-2209

 

In order to purchase a Plan, you will need a valid credit card or a Payal Account.

To check or update your credit card with Paypal, please refer to Paypal’s FAQ for further assistance:

https://www.paypal.com/ag/webapps/mpp/shop/faq

If you continue to have issues with PayPal, please contact Paypal’s Support: https://www.paypal.com/ca/smarthelp/contact-us

 

Yes, BrainTest allows you to save a copy of your test results to your device or print a hard copy. See below for instructions on how to save or print your results.

  1. Go to https://app.braintest.com
  2. Log in with your BrainTest account
  3. On Dashboard, tap on ‘Check Result‘ button
  4. On Test Result page, tap on ‘Download‘ button

Your Test Result is in PDF format. When you have the PDF opened, you may find the print function under ‘File’ on the tool bar.

In order to purchase a Plan, you will need a valid credit card.

To check or update your credit card with Google, please visit the link below:

Update an expiring credit card –https://support.google.com/a/answer/4582616?hl=en

Yes, BrainTest allows you to save a copy of your test results to your device or print a hard copy. See below for instructions on how to save or print your results.

To print from your device:

  1. Launch BrainTest App
  2. On dashboard, tap on “Check Result” button
  3. On your Test Result page, tap on “Download” button
  4. On the PDF viewer screen, tap on vertical ellipses and tap on “Print

Note: you will need to have your device connected to a printer to be able to print

To save your results to your device:

  1. Launch BrainTest App
  2. On dashboard, tap on “Check Result” button
  3. On your Test Result page, tap on “Download” button
  4. On the PDF viewer screen, tap on veritcal ellipses and tap on “Download

To retrieve your BrainTest account, do the following:

  1. Tap on “Existing User” button on the BrainTest page
  2. Tap on “Find My Account” button to retrieve your account

If system recognizes your account, it should directly log you in.

Still can’t log in?

  • If system found that you initially have a log in account that you created, it may require you to log in on the Log In page.
  • If you don’t remember your password, tap on “Forgot Password” to request a new password.

Note: It may require you to log into your iTunes, GooglePlay or Amazon account if you have not previously logged in.

In order to purchase a Plan, you will need a valid credit card.
To check or update your credit card with iTunes, please visit the link below:
Change or remove your Apple ID payment information – https://support.apple.com/en-ca/HT201266

Yes, BrainTest allows you to save a copy of your test results to your device. See below for instructions on how to save or print your results.

To print from your device:

  1. Launch BrainTest App
  2. On dashboard, tap on “Check Result” button
  3. On your Test Result page, tap on “Save Result” or the icon on the top right corner
  4. Tap on “Print

Note: you will need to have your device connected to a printer
 

To save your results to your device:

  1. Launch BrainTest App
  2. On dashboard, tap “Check Result” button
  3. On the Test Result page, tap on “Save Result” or the icon on the top right corner
  4. Tap on “Save to Files

 

In order to purchase a Plan, you will need a valid credit card.
To check or update your credit card with Amazon, please visit the link below:
Add & Manage Payment Method –https://www.amazon.com/gp/help/customer/display.html?nodeId=921842

No, BrainTest uses third transaction services (i.e. Google Play store, iTunes, etc.) to manage payment for our service. 

No, BrainTest does not collect user’s personal information.