Frequently Asked Questions

Question 1

Will the test be available in other languages?

BrainTest is currently only available in English (US) and Spanish (LATAM). We are working hard on adding additional languages in the near future.

Question 2

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Will my test results be affected if my answers are in another language other than English (US) or Spanish (LATAM)?

Yes, to receive accurate scoring for your BrainTest, please answer in the same language as the questions in the test. BrainTest has a very specific scoring system that is scientifically validated based on the language used. BrainTest is in English (US) and Spanish (LATAM) only at this time and your final score will be affected if you answer in other languages. Our team is working on making BrainTest available in other languages in the near future.

Question 3

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Will I lose my previous test results if I cancel my subscription?

No, you will have access to your test results even after you cancelled your account.

Question 4

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Why does it need my payment information when starting my free trial?

This is needed to reserve your paid subscription and also allow us to monitor who has had a trial or not. Each member is allowed for one free trial.

During the 30days free trial, we can ensure you that you are not charged and you can cancel your subscription anytime. After the 30days free trial, charges will automatically be applied.

Question 5

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Why can’t I see what I got wrong on BrainTest?

BrainTest is a unique test meant to help detect cognitive impairments. In order to not affect future test results, the marking schema is not included.

Question 6

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Why can’t I download BrainTest app on my phone?

BrainTest is only available on Tablet. Due to the design and clinical validation of mimicking the paper test, it is designed to only be available on tablet.

Question 7

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When will I receive my BrainTest results?

You will receive your results from our Core Lab within 3 days.

Question 8

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What should I do if I have problems submitting my BrainTest?

If you encountered an error while submitting your BrainTest, check your Internet connection to ensure you are online. There is no need to re-take your test if you encounter this issue as your results have been saved and you will be able to re-submit once you have reconnected to the Internet.

Question 9

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What should I do if I get a result outside the normal range?

If your BrainTest score is under 16, it may signal that you might have mild thinking and/or memory issues. BrainTest is not a diagnostic test and there may be various explanations for this result. It is strongly recommended that you share your results with your physician to identify potential causes.

Question 10

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What platform is BrainTest available on?

BrainTest is available on iPads, Android tablets, and Amazon Fire tablets.

Question 11

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How do I see my Test Result when I am not connected to Internet?

To gain access to your test results without an internet connection, you must have previously logged into the BrainTest Dashboard. Having done this, will allow you to access your Test Results when you are offline.

Question 12

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How do I cancel my BrainTest account?

To cancel or unsubscribe your BrainTest account, please contact our support team at: https://braintest.com/support/

Question 13

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For Apple, Google and Amazon users – I have an account with BrainTest, but I can’t log in. What should I do?

To retrieve your BrainTest account, do the following:

Tap on the “LOGIN” button on the BrainTest page
Tap on the “Find My Account” button to retrieve your account

If system recognizes your account, it should directly log you in.

Still can’t log in?

If the system finds that you have an existing login account, which you created earlier, it may prompt you to log in on the designated “Log In” page.
If you don’t remember your password, tap on “Forgot Password” to request a new password.

Note: If you haven’t logged in previously, you may be required to log into your iTunes, Google Play, or Amazon account.

Question 14

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For Apple users – I can’t purchase a plan from BrainTest after my current plan is expired.

In order to purchase a Plan, you will need a valid credit card.
To check or update your credit card with iTunes, please visit the link below:
Change or remove your Apple ID payment information – https://support.apple.com/en-ca/HT201266

Question 15

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For Apple users – Can I save a copy of my BrainTest results outside of the BrainTest app?

Yes, BrainTest allows you to save a copy of your test results to your device. See below for instructions on how to save or print your results.

To print from your device:

Launch the BrainTest App
On dashboard, tap on the “Check Results” button
On your Test Result page, tap on the “Save Results” or the icon on the top right corner
Tap on “Print“

Note: you will need to have your device connected to a printer

To save your results to your device:

Launch the BrainTest App
On dashboard, tap on the “Check Results” button
On the Test Result page, tap on the “Save Results” button or the icon on the top right corner
Tap on the “Save to Files“

Question 16

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Does BrainTest have my credit card information?

No, BrainTest uses third-party transaction services (such as the Google Play Store, iTunes, and Braintree) to manage payments for our services.

Question 17

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Does BrainTest collect my personal information?

No, BrainTest does not collect your personal information.